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Customer Support

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CUSTOMER SUPPORT

Customer Support, Technical Support & Spare Parts our Cornerstone


Customer Support is the cornerstone of our business. Because we are building the machines in Southern California we also have produced the bills of materials, operator manuals, electrical schematics and engineering documentation to support our machines. We have technical phone support available 24/7 time frame. We can provide many different levels for CNC programing training depending on what level our customers are starting from. We are also doing turnkey applications providing machine that are programmed and tooled when they arrive your facility. We have narrowed the options of machine models and CNC manufactures to make sure we have all the spare parts needed to support every model machine we sell. Our latest addition is the development of post processors for the GSK 5-Axis CNC Controls that will match the live tool spindle configuration you have purchased.

Going About Getting Service From Cnc New



Machines That We Service and Provide Parts For...

While we will try our best to service ANY machine there may be other service providers that are better suited for certain machines. There is a number of machines that we have quite a bit of experience with and are known for our Service of these machines.

GT-27

GTS-27

Xpress

Prodigy

GT-Xcel

GT-Sprint

Hardinge/Accuslide

Interested in Service?

We have included a link below to allow you to directly connect with CNC New and find out more getting Service for your machine. When sending an email it is best to be as specific as possible in regards to your machine. If possible please include pictures of the machine, pictures of the problem, a description of how the problem occurred or was first noticed, and the company name along with contact info.


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